Expert answers to your questions about our authentic handmade carpets, antique rugs, and premium services.
What makes your handmade carpets authentic?
Our carpets are hand-knotted by master craftsmen using traditional techniques passed down through generations. Each piece is made from premium natural materials like silk, wool, and cotton. We provide certificates of authenticity and detailed provenance for every carpet in our collection.
How do you determine the value of antique carpets?
Antique carpet value is determined by several factors: age, rarity, condition, origin, knot density, materials used, and historical significance. We provide professional appraisals and can help you understand the investment potential of antique pieces.
Do you offer carpet restoration services?
Yes, we specialize in professional carpet restoration. Our expert team can repair damage, clean antique pieces, and restore carpets to their original beauty. We use traditional methods that preserve the carpet's authenticity and value.
What is the difference between handmade and machine-made carpets?
Handmade carpets are individually crafted by skilled artisans, resulting in unique pieces with character and soul. Machine-made carpets, while affordable, lack the artistry, durability, and investment value of hand-knotted rugs. Our collection features only authentic handmade pieces.
How should I care for my handmade carpet?
Regular vacuuming with appropriate settings, professional cleaning every 2-3 years, and protecting from direct sunlight and moisture are essential. We provide detailed care instructions with each purchase and offer professional maintenance services.
Do you ship carpets internationally?
Yes, we ship worldwide using specialized carriers experienced with fine carpets. International shipping includes comprehensive insurance, professional packaging, and customs documentation. Shipping costs vary by destination and carpet size.
What is your return policy?
We offer a 30-day inspection period for all purchases. If you're not completely satisfied, we accept returns in original condition. Antique pieces may have special terms due to their unique nature. Contact us to discuss your specific situation.
Can you help me choose the right carpet for my space?
Absolutely! Our experts provide personalized consultations to help you select carpets that complement your decor, fit your space, and meet your budget. We consider room size, color schemes, lifestyle, and personal preferences.
What materials do you use in your carpets?
We use only premium natural materials: fine wool, silk, cotton, and occasionally natural dyes. Wool provides durability and natural stain resistance, silk offers luxurious sheen and softness, and cotton provides a strong foundation. All materials are ethically sourced.
How long does it take to create a custom carpet?
Custom carpets typically take 6-18 months depending on size, complexity, and materials. The process involves design consultation, material selection, hand-knotting by master craftsmen, and quality inspection. We provide detailed timelines for each project.
Still Have Questions?
Our experts are here to help you find the perfect carpet for your needs.